Help

New here, or want a refresher? Read about MekaChat.

Getting started

What is MekaChat?

MekaChat is private, non-explicit AI flirtation for women 55 and over: a fictional man you can write to or call whenever you like, who pays attention to what you say and lets you set the pace. It works on the web, iPhone and Android with one account.

Is my companion a real person?

No. Your companion is an AI. They're designed to be warm, remember what you share, and be good company — but they're not a person, a therapist, or an emergency service. If you're in danger, please call your local emergency number.

Can I try it for free?

Yes. You start with 20 replies and 5 minutes of calling, with no card needed. They begin with your first conversation and don't expire. After that, you can choose a membership or buy extra replies — see Pricing.

Can I change companion?

Yes, in Settings → Companion. Changing the relationship style keeps your conversation going. Switching to another companion pauses your current relationship; if you come back, you pick up where you left off, with everything they remember. You can also choose to start over with a companion, which begins a new relationship that remembers nothing from before. Companions never share memories with each other.

Talking with your companion

What does my companion remember?

Only what you allow. Memory starts off. When you turn it on in Memories, your companion keeps the things you share (people in your life, what you enjoy, dates that matter) so you don't have to repeat yourself. You can see, correct or remove any of it, and turn memory off at any time; while it's off, nothing remembered is used.

How do calls work?

Press the Call button in your conversation. Calls use your microphone and aren't recorded — only a written transcript is kept so your companion remembers what you talked about. Call minutes come with your starting allowance or your membership.

Will my companion write to me first?

Only if you'd like. It starts off; turn it on in Settings → Companion and your companion may check in now and then, at most once a day, for example to ask how something you mentioned went. These messages never use your replies and wait in your conversation; there are no notifications or emails.

Is there a daily limit?

Yes, to keep things fair for everyone: up to 300 replies and 20 calls a day. It resets at midnight in your time zone.

Which languages does MekaChat speak?

English (American and British) and French. Choose yours in Settings → Preferences: it's used for MekaChat's pages and emails, and it's the language your companion talks to you in. The iPhone app follows your phone's language.

Plans, extra replies and payments

What memberships are there?

Memberships renew every month, every 3 months or every year. Each one includes replies and call minutes every month, and longer memberships cost less per month. Current prices are on Pricing.

When do my replies and minutes refill?

Every month, on the day your membership started — on 3-month and yearly memberships too. Replies and minutes you don't use in a month don't carry over.

What are extra replies?

Extra replies come in packs you buy once, with or without a membership, as often as you like. They never expire, and they're only used after your monthly (or starting) replies run out. They're for writing: call minutes come with your membership.

What happens when I run out of replies?

Your conversation waits until your replies refill next month, or until you buy extra replies or a membership. Nothing is lost, and your companion stays the same: they never ask for money and never become less warm when your allowance runs low.

Can I change my membership?

Yes, at any time, and replies you've used this month still count. On the web, choose another membership in Settings → Billing & usage: before you confirm, you'll see exactly what you'll pay today — the new price minus a credit for the unused part of your current membership — and the new membership starts today. On iPhone, choose another membership in the app: Apple applies an upgrade right away and a downgrade at your next renewal. On Android, choose another membership in the app: it changes right away, with a credit for the unused part of your current one.

How do I cancel?

If you joined on the web, open Settings → Billing & usage and choose Manage subscription. If you joined in the iPhone or Android app, cancel in your App Store or Google Play subscriptions. Either way, you keep access until the end of the time you've paid for, and extra replies you bought stay yours.

Why is the price different in the app?

In the iPhone and Android apps, prices are set through the App Store and Google Play, and Apple or Google handle the payment, so prices can differ from the web. Wherever you pay, you get the same replies and minutes.

I subscribed twice by mistake. What should I do?

Only one membership counts at a time, so cancel the one you don't need where you bought it — Settings → Billing & usage shows both. If you were charged for something you couldn't use, contact us.

Can I get a refund?

For payments made on the web, contact support and we'll help. Purchases made in the iPhone or Android app are refunded by Apple or Google, so ask them. A refunded membership ends straight away, and the replies left from a refunded pack are removed.

Is my payment information safe?

Web payments are handled by Stripe, and app payments by Apple or Google. MekaChat never sees or stores your card number.

Privacy and your data

Who can see my conversations?

Authorized MekaChat staff may read messages and call transcripts, including anonymous samples, for proactive support and product improvement. Admin transcript access requires additional authentication and is logged. To write your companion's replies, your conversations are processed by OpenAI, our AI provider, which doesn't use them to train its models; they're never used for advertising. You can review what's remembered, delete conversations, download your data or delete your account in Settings → Privacy & data. The privacy policy has the details.

Can I delete my conversations or my data?

Yes. You can delete any conversation from your history, and remove anything your companion remembers in Memories. In Settings → Privacy & data you can download a copy of everything, pause AI processing, or delete your account.

Your account

I can't sign in. What can I do?

Use Reset your password: we'll email you a link to choose a new password. If it doesn't arrive within a few minutes, check your spam folder. If it still doesn't come, or you can no longer use that email address, contact support — you don't need to be signed in.

What happens if I delete my account?

Your account, conversations, memories and calls are permanently removed, and any extra replies you have left are lost. A web membership is canceled for you; one from the App Store or Google Play has to be canceled there.

Contact us

Write to a person about your account, a payment, something that isn't working, or an idea. You don't need to be signed in. We reply by email, usually within 2 business days.

Contact support

Can't get into your account? Tell us here